jawab lah pertanyaan berikut 1) what is the purpose of the letter above? 2) when did the writer buy that book? 3) what did the writer want by delivering this le

1) to ask the store manager
2) 10 January 2016
3) the writer want good response from the store manager
4) She did not want to replace it
5) Rp 56.000

1) what is the purpose of the letter above?
= the purpose of the letter is to ask replacement for the book whose she bought because there are some page which not printed
2) when did the writer buy that book?
= two days ago
3) what did the writer want by delivering this letter? 
= asked for a replacement
4) what did the shop assistant say to dhian? 
= she told her that a book which has been purchased, can't be exchanged
5)why did she change the book? 
= because, she found some pages aren't printed